SHIPPING HOURS: MON-FRI-9-4 PST
To ensure the best pricing available to our customers we only ship via USPS and we do our best to combine shipping when applicable. All shipping charges include: shipping, packing and handling fees. We try our best to process your invoice the day it is received. MOST orders leave our warehouse within 1-3 days after ordering Mon-Fri 9-4 PST. IF TIME IS CRITICAL TO YOU, PLEASE CALL BEFORE ORDERING; ESPECIALLY IF ORDERING VIA EXPRESS OPTIONS.
ALL shipping times are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment. Also, orders for multiple items or multiple copies of a single item and signed items can take longer to assemble before we're able to ship them to you. In addition shipping during sales and after pre-sales are under special circumstances and will generally take longer to receive.
PLEASE NOTE: Shipments at any time can occasionally be delayed due to unforeseen circumstances
WAREHOUSE PROCESSING TIME: Regardless if you choose, Express, Parcel or Priority mail, shipping times do not begin until after our fulfillment house has packaged your order.
PLEASE NOTE WHEN CHOOSING THE FIRST CLASS MAIL INTERNATIONAL SHIPPING OPTION: Shipping times vary greatly! Please use Priority Mail or Express Mail International for optimal tracking and shipping times. Full Moon assumes no responsibility for lost or stolen packages when shipping via First Class Mail International.
ORDER STATUS EXPLANATIONS:
NEW: Your order has been safely placed in our system, but has not been reviewed by our shipping department and readied for our fulfillment house.
IN PROCESS: Your order has been reviewed by our shipping department and forwarded to our fulfillment house for packaging and shipping. Exceptions include: replica orders, pre-orders, or when an item is backordered.
SHIPPED: Your order has left our fulfillment house and is on its way to you. At this point any shipping options you have chosen come into effect.
PARTIALLY SHIPPED: Only part of your order has shipped. Because of availability and other factors some products may be shipped separately. Once the rest of your order is ready/available for shipping your order status will be updated to Shipped.
ON-HOLD: Your order has been reviewed by our shipping department, but payment or other necessary information is still required.
TRACKING: Orders ship with a tracking number. Your tracking number will be provided in your confirmation email once your order status is updated to Shipped or Partially Shipped. PLEASE NOTE: Gift cards ship without a tracking number. You will receive your tracking number via email to the address provided on your invoice. Please add [email protected] to your address book to ensure proper delivery. Visit www.usps.com for UP-TO-DATE tracking information.
LOST PACKAGES: If there are issues with your package not arriving within a reasonable time frame (please refer above) once your order ships, please contact us via [email protected] or 323-822-2100 to discuss further action. We try our best to answer all emails in a timely fashion, but with the nature of emails we are not responsible for un-received emails. If you do not receive an answer via email, please call!
DAMAGED PACKAGES AND MERCHANDISE: In the event your package endures damage while in transit via the handling of the USPS, we will gladly exchange your damaged merchandise. Please contact our shipping department regarding ALL damaged merchandise exchanges: 323-822-2100 or [email protected] Please note, not all exchanges are guaranteed. No exchange will be issued until product has been properly inspected for legitimate damage incurred while "IN TRANSIT".
SHIPPING DURING SALES AND PRE-ORDERS: Shipping times will most often be delayed because of the large number of orders being processed during sales and after pre-orders. In some cases additional shipping delays may also occur if the item must be assembled by hand from our shipping department. We continue to do our best and to ship as quickly as possible during large sales or after the release of a pre-order item.
PLEASE READ: IMPORTANT INFO REGARDING ALL SALES: ALL DVD and REPLICA sales are final. EXCHANGES and STORE CREDIT ONLY on all other merchandise. You must call and discuss your request with a customer service representative before an exchange/store credit will be issued. All exchanges and store credits must be approved by our customer service/shipping department
If you have any further questions regarding shipping please contact us at [email protected] or 323-822-2100.